Privacy Policy

HOW WE USE AND SHARE INFORMATION

Use of Information

We use the information you provide to us, as well as information we collect through your use of Ultipa Services—including both personal and non-personal data—to:

• Provide, maintain, and improve Ultipa Services
• Communicate with you, including responding to inquiries, providing technical support, and sending updates or promotional materials
• Process transactions and manage billing and payments, including through third-party payment providers (see Ultipa Cloud Terms of Use)
• Analyze usage patterns and user behavior to personalize and enhance the user experience, and to inform the development of new features and services
• Perform research and analytics using aggregated or anonymized data that does not identify you personally

Sharing of Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your consent.

However, we may share your information with trusted service providers who act on our behalf and under our direction, including cloud hosting providers, email delivery and communication tools, and payment processors. These third parties have access only to the information necessary to perform their functions and are obliged to comply with our privacy standards.

We may also disclose personal information when required to do so by law or when we believe in good faith that such disclosure is reasonably necessary to:

• Comply with a legal obligation, law enforcement request, or court order
• Enforce our Terms of Use or investigate potential violations
• Detect, prevent, or address fraud, security, or technical issues
• Protect the rights, property, or safety of Ultipa, our users, or the public

We may also share anonymized or aggregated non-personal data with partners, service providers, or other third parties for analytics, research, or service improvement purposes.

Business Transfers

If Ultipa undergoes a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. Any successor entity will be required to handle your personal data in accordance with this Privacy Policy.

HOW WE PROTECT INFORMATION

We employ a combination of technical, administrative, and physical safeguards to help secure your data:

• Encryption & Secure Transmission: We use industry-standard encryption protocols (e.g., SSL/TLS) to protect data in transit between your device and our servers.
• Network Security: Firewalls and intrusion detection systems help shield our infrastructure from unauthorized access.
• Access Controls: Your account is secured by your unique password. We recommend choosing a strong password, keeping it confidential, and signing out after each session.
• Operational Measures: We regularly review and update our security practices, conduct vulnerability assessments, and train our staff on data protection best practices.

While we strive to safeguard your information, no security system is impenetrable. You acknowledge that despite our efforts, transmissions over the internet and stored data may be susceptible to security breaches. By using our websites and Ultipa Services , you accept these inherent risks and agree that Ultipa cannot guarantee absolute protection against every potential threat.

YOUR RIGHTS AND PREFERENCES REGARDING PERSONAL INFORMATION

You have the right to opt out of or prevent marketing communications from us at any time. If you receive a promotional email, you can unsubscribe from future marketing messages by following the unsubscribe instructions included in the email.

Please note that even if you opt out of marketing communications, we may still send you important administrative messages related to your account or our services—such as updates on technical issues or service notifications.

LINKS TO OTHER WEBSITES

As part of our services, we may provide links to or compatibility with third-party websites or applications. Please note that we are not responsible for the privacy practices or content of those external sites. This Privacy Policy applies solely to information collected and managed by us through our websites and Ultipa Services. When you access a third-party website or application via a link on our websites or through Ultipa Services, the privacy policy of that third party will govern your use of their site or application. We encourage you to review the privacy policies of any external websites you visit.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to update this Privacy Policy and our Terms of Service at any time, with or without notice. By continuing to access or use our websites and Ultipa Services after any changes are posted, you acknowledge and agree to the revised Privacy Policy as of the most recent update date indicated at the beginning of this document. All modifications or clarifications take effect immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

DELETION OF PERSONAL INFORMATION

You have the right to request the deletion of your personal information (personally identifiable information or PII) that we hold. To do so, please contact us at [email protected]. Upon receiving your request, we will take reasonable steps to verify your identity and, if applicable, delete your personal data in accordance with applicable laws and our data retention policies. Please note that certain information may need to be retained for legal, regulatory, or operational purposes.

CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to contact us at [email protected].